Privacy Policy
Communications & Texting Privacy Policy
Effective Date: June 29, 2026 | Last Updated: June 29, 2026
This Communications & Texting Privacy Policy ("Policy") describes how JNL Designs ("JNL Designs," "we," "us," or "our") collects, uses, and protects the personal information you provide when you communicate with us via SMS/text message, email, phone, or our website contact form. By contacting us through any of these channels, you agree to the practices described in this Policy.
1. Information We Collect
When you contact JNL Designs through our communication channels, we may collect the following information:
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Your name
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Phone number (including mobile number for SMS)
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Email address
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Mailing or project address
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The content of your messages, inquiries, and project details
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Communication preferences
2. How We Use Your Information
We use the information you provide solely to:
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Respond to your inquiries and project requests
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Schedule consultations, estimates, and appointments
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Send project updates, invoices, and relevant business communications
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Follow up on ongoing or completed projects
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Send promotional messages about our services (with your consent)
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Comply with applicable legal obligations
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
3. SMS / Text Messaging
Consent to Text MessagingBy providing your mobile phone number and agreeing to receive text messages from JNL Designs, you expressly consent to receive SMS communications from us. Message and data rates may apply.
We may send you text messages for the following purposes:
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Appointment confirmations and reminders
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Project status updates
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Responses to inquiries submitted via our website or phone
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Promotional messages about our construction and design services (only with your prior consent)
Message Frequency: Message frequency will vary based on your project status and communication activity. Promotional messages will not be sent more than a reasonable number of times per month.
Opt-Out: You may opt out of receiving text messages from JNL Designs at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation text, and no further promotional messages will be sent. You may continue to receive transactional messages (e.g., appointment confirmations) unless you request otherwise.
Help: For assistance, reply HELP to any text message or contact us directly at Connect@jnldesignsco.com.
Carriers: Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others. T-Mobile is not liable for delayed or undelivered messages.
4. Email Communications
If you provide your email address, we may use it to respond to your inquiries, send project-related communications, and occasionally share news about JNL Designs services. All marketing emails comply with the CAN-SPAM Act and include a clear unsubscribe option.
To unsubscribe from marketing emails, click the "Unsubscribe" link in any email or contact us at Connect@jnldesignsco.com. We will process your request within 10 business days.
5. Phone Calls
If you provide your phone number, we may call you in connection with project inquiries, scheduling, and follow-ups. We comply with the Telephone Consumer Protection Act (TCPA) and do not place autodialed or pre-recorded calls to your number without your prior express written consent.
6. Website Contact Form
Information submitted through our website contact form is used solely to respond to your inquiry. Form submissions are transmitted securely and retained only as long as necessary to fulfill your request or maintain our business relationship.
7. Data Retention
We retain your contact information and communications for as long as necessary to fulfill the purposes described in this Policy, maintain our business records, and comply with applicable laws. You may request deletion of your information at any time (see Section 9).
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
Depending on your state of residence, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Opt out of marketing communications at any time
To exercise any of these rights, contact us at Connect@jnldesignsco.com. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Third-Party Services
We may use third-party platforms (such as CRM, email, or messaging services) to deliver communications. These providers process your data only on our behalf and are required to maintain appropriate data security standards. We are not responsible for the independent privacy practices of third-party websites linked from our communications.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Policy periodically to reflect changes in our practices or applicable law. The updated Policy will be posted on our website with a revised effective date. Continued use of our communication channels after changes are posted constitutes your acceptance of the updated Policy.
13. Contact Us
If you have questions or concerns about this Policy or your personal information, please contact us:
JNL DesignsEmail: Connect@jnldesignsco.com
Website: www.jnldesignsco.com
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